{"xsrfToken":"c3af0ff422d6f66267e7134cc6cbcadd7e99f218_lout","branding":{"id":"1","key":"sup","name":"Divi Engine Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#661ac4","headerLinkHoverBGColor":"#661ac4","headerBadgeColor":"#661ac4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ee8c6d51-5d1a-463c-ac45-acc054e1d364/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzkzMDQ5Ny00MDM3LTRiYmYtYTA4NS1lMmM5OTk2YmQ1MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlOGM2ZDUxLTVkMWEtNDYzYy1hYzQ1LWFjYzA1NGUxZDM2NCI6WyJyZWFkIl19LCJleHAiOjE3NDQ3OTYzNzEsIm5iZiI6MTc0NDc5NTc3MX0.AA_yJcaVM31WhVmN30HUUAFM5-R1AW8I9xXsVUFltr0&client=57930497-4037-4bbf-a085-e2c9996bd526&mode=fit","logoId":"ee8c6d51-5d1a-463c-ac45-acc054e1d364","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d0d6f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/71bf024b-d52e-41a8-85c1-2e1d8babba66/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzkzMDQ5Ny00MDM3LTRiYmYtYTA4NS1lMmM5OTk2YmQ1MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxYmYwMjRiLWQ1MmUtNDFhOC04NWMxLTJlMWQ4YmFiYmE2NiI6WyJyZWFkIl19LCJleHAiOjE3NDQ3OTYzNzEsIm5iZiI6MTc0NDc5NTc3MX0.8_u3pE1WZYsMURFfxBh8qCTze1JiYtF0Is6n23Ngx6A&client=57930497-4037-4bbf-a085-e2c9996bd526&height=300&mode=fit","bannerMediaApiFileId":"71bf024b-d52e-41a8-85c1-2e1d8babba66","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10003,"serviceDeskId":1,"name":"Divi Engine Support","description":"<p>Welcome to the Divi Engine support portal! Please raise a request using the button below or use our documentation.</p>\n<p>If you are submitting a video, please ensure that it is under 5 minutes to avoid delaying support.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"46","name":"Agency Support (Paid Design/Development)","descriptionHtml":"","callToAction":"Agency Support (Paid Design/Development)","introHtml":"<p>Get tailored solutions for our Divi Engine plugins with Agency Support. Whether it’s custom coding or hands-on configuration for your project, our team has you covered. Simply select this paid option, provide your needs, and we’ll reach out with a quote.</p>","icon":10566,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[11],"key":""},{"id":"48","name":"Divi 5 (un-supported)","descriptionHtml":"<p>Sorry, at this time, we do not offer support for any issues in regards to Divi 5 pre-release versions. Any tickets in regards to Divi 5 will be automatically closed. Hang tight while we work on updating our plugins for the official release.</p>","callToAction":"Divi 5 (un-supported)","introHtml":"<p>Running into issues with Divi 5 pre-release versions?</p>","icon":10512,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[11],"key":""},{"id":"3","name":"Divi Engine Account","descriptionHtml":"<p><a href=\"https://help.diviengine.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Divi Engine Documentation Website</a></p>","callToAction":"Divi Engine Account","introHtml":"<p>Having trouble accessing the Divi Engine website or your downloads?</p>","icon":10518,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[11],"key":""},{"id":"1","name":"Help Using Divi Engine Plugins","descriptionHtml":"<p>Please be sure to review our Documentation before submitting a ticket \uD83D\uDC49 <a href=\"https://help.diviengine.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Divi Engine Documentation Website</a></p>","callToAction":"Help Using Divi Engine Plugins","introHtml":"<p>Having trouble setting up or using one of our plugins?</p>","icon":10541,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"33","name":"Plugin Bug or Error","descriptionHtml":"<p><a href=\"https://help.diviengine.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Divi Engine Documentation Website</a></p>","callToAction":"Plugin Bug or Error","introHtml":"<p>Having trouble with something or seeing an error message?</p>","icon":10476,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[11],"key":""},{"id":"34","name":"Plugin License","descriptionHtml":"<p><a href=\"https://help.diviengine.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Divi Engine Documentation Website</a></p>","callToAction":"Plugin License","introHtml":"<p>Having trouble with your plugin license key?</p>","icon":10504,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[11],"key":""},{"id":"41","name":"Pre-sales Question","descriptionHtml":"","callToAction":"Pre-sales Question","introHtml":"<p>Ask a question before buying</p>","icon":10491,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[11],"key":""},{"id":"45","name":"Course Access","descriptionHtml":"","callToAction":"Course Access","introHtml":"","icon":10506,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"42","name":"Elegant Themes Support Ticket","descriptionHtml":"","callToAction":"Elegant Themes Support Ticket","introHtml":"","icon":10565,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"19","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"39","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Mark ticket as a feature request after directing the customer to the feedback website</p>","icon":10535,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"44","name":"Misc. Email","descriptionHtml":"","callToAction":"Misc. Email","introHtml":"","icon":10492,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"47","name":"Refund Request","descriptionHtml":"","callToAction":"Refund Request","introHtml":"","icon":10484,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"43","name":"WordPress Account/Password","descriptionHtml":"","callToAction":"WordPress Account/Password","introHtml":"","icon":10513,"iconUrl":"https://diviengine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Support"}],"orderMapping":{"11":[48,41,1,34,3,33,46],"5":[3],"1":[1,23,25],"2":[1,25],"9":[23,25,27],"7":[23,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b23fd8df-f13f-356e-9bd1-572649c83388","appLinkName":"System Confluence","appLinkUrl":"https://divienine.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Divi Engine Support","spaceUrl":"https://divienine.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://diviengine.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"Introducing the Divi Engine Support Helper","userLanguageMessageWiki":"<p>\uD83D\uDCA1 Get answers to your questions without waiting for support. Trained on over 6,000 knowledge base articles, existing docs, and our YouTube tutorials, it’s your 24/7 support companion.</p>\n<p>This tool is available exclusively to active plugin license holders. Access it via your My Account area by clicking on Support or directly here (requires log in): <a href=\"https://diviengine.com/my-account/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://diviengine.com/my-account/support/</a></p>\n<p>As this is a beta, your feedback is invaluable! \uD83D\uDCDD Share your thoughts using the feedback form just below the tool. Let’s make it even better together!</p>","defaultLanguageHeader":"Introducing the Divi Engine Support Helper","defaultLanguageMessage":"\uD83D\uDCA1 Get answers to your questions without waiting for support. Trained on over 6,000 knowledge base articles, existing docs, and our YouTube tutorials, it’s your 24/7 support companion.\n\nThis tool is available exclusively to active plugin license holders. Access it via your My Account area by clicking on Support or directly here (requires log in): https://diviengine.com/my-account/support/\n\nAs this is a beta, your feedback is invaluable! \uD83D\uDCDD Share your thoughts using the feedback form just below the tool. Let’s make it even better together!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzkzMDQ5Ny00MDM3LTRiYmYtYTA4NS1lMmM5OTk2YmQ1MjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3OTY5NzEsIm5iZiI6MTc0NDc5NTc3MX0.sjZoFAKwdUOCTuWaTPDMP-W0sFlv7b0U0JDNHa6l7BA","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"57930497-4037-4bbf-a085-e2c9996bd526","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"61dd306d-d8f1-4a7a-a4be-9fc327dcd29f","name":"General FAQs","categoryUrl":"https://diviengine.atlassian.net/servicedesk/customer/portal/1/topic/61dd306d-d8f1-4a7a-a4be-9fc327dcd29f","createdAt":"1655486356515"},{"id":"b5662f8d-ac4c-4a0a-b95a-8094ca69c3d7","name":"Bugs & Errors","categoryUrl":"https://diviengine.atlassian.net/servicedesk/customer/portal/1/topic/b5662f8d-ac4c-4a0a-b95a-8094ca69c3d7","lastUpdated":"1658839928684","createdAt":"1658839452423"},{"id":"745e1931-4e37-44c3-8653-65d0f3180419","name":"Quick Start Guides","categoryUrl":"https://diviengine.atlassian.net/servicedesk/customer/portal/1/topic/745e1931-4e37-44c3-8653-65d0f3180419","createdAt":"1655727227793"},{"id":"e427379f-da08-4e17-8dc4-3bf7e44d5134","name":"Layout Packs","categoryUrl":"https://diviengine.atlassian.net/servicedesk/customer/portal/1/topic/e427379f-da08-4e17-8dc4-3bf7e44d5134","createdAt":"1658677822142"},{"id":"269cf7f4-bfa0-4781-8142-df960b16444c","name":"Changelogs","categoryUrl":"https://diviengine.atlassian.net/servicedesk/customer/portal/1/topic/269cf7f4-bfa0-4781-8142-df960b16444c","createdAt":"1661152420271"},{"id":"49cf5586-f1f2-4f6a-9099-e42c04520af2","name":"Known Issues","categoryUrl":"https://diviengine.atlassian.net/servicedesk/customer/portal/1/topic/49cf5586-f1f2-4f6a-9099-e42c04520af2","createdAt":"1662130649705"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://diviengine.atlassian.net/wiki","kbLinkDomainURLs":["https://diviengine.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=diviengine","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c3af0ff422d6f66267e7134cc6cbcadd7e99f218_lout","baseUrl":"https://diviengine.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://diviengine.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"57930497-4037-4bbf-a085-e2c9996bd526","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2af212b3efd546ba80dcaf1aa935a836","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}